• Students are strongly encouraged to come regularly and punctually for ALL their scheduled weekly lessons.
• For any class missed with a valid reason, a replacement lesson will be provided on a case-by-case basis subject to slot availability (to be attended within the same Mon-to-Sun weekly cycle). Valid reasons for absence includes:

(1) Medical Leave (Medical Certificate required)
(2) Official School / National Events (Letter from School required)
(3) Family Holiday during June & December MOE school holidays (To give at least 1 month notice)

•  Replacement lessons are limited to TWO per term per student and cannot be rolled over to the next term.
• If the student is absent for any other reason or absent without documents to support a valid reason, no refund of fees or replacement lessons will be provided.
• Any of the scheduled weekly lessons not utilized by the student by the end of each term is non-refundable and non-transferable.
• Any extra lessons conducted (at the parent’s or teacher’s request) will be recorded and payment is expected at the end of each term.
• If the teacher is unable to conduct any of the scheduled tuition lesson (i.e. due to illness), and a substitute teacher is not available, we will inform the student and parents of the reason and replacement lesson or pro-rated fees will apply.